FAQS
We’ve answered your most frequently asked questions to help you shop with confidence. For any further assistance, our Customer Service team is available Monday to Friday, 9am to 5pm AEST. Reach out via our website or email us at customercare@capsulewd.com
What is Capsule Wd.?
Capsule Wd. is a modern approach to wardrobe curation, designed to simplify the way you get dressed, while promoting mindful fashion consumption. Our philosophy is built on versatility, quality, and longevity, ensuring that each piece has a purpose and has been designed to work in harmony. Ultimately, our mission is to put an end to the ever familiar struggle of “I have nothing to wear.”
Our Business Model
Capsule Wd. was created to redefine how fashion is sold. Instead of focusing solely on individual items, we release curated Capsules, cohesive collections of wardrobe staples that can be purchased as a Full Capsule or built piece by piece to suit your personal style. When you purchase a Capsule, you gain exclusive access to our Style Guide, a personal styling tool designed to take the guesswork out of getting dressed. Simply filter by occasion or purpose, and it will generate a curated selection of outfit options, including shoe and accessory pairings, using every piece in your Capsule. A seamless way to ensure you truly never have nothing to wear again.
What is the difference between a Full Capsule and Partial Capsule?
A Full Capsule is a curated selection of pieces, meticulously designed to work effortlessly together, available at a 30% discount when purchased as a set. While each Capsule is thoughtfully crafted to offer a complete, versatile wardrobe, we understand that personal style is unique, so we also offer the option to build your own Capsule. A Partial Capsule allows you to curate your selection, choosing six or more pieces to create a wardrobe that truly reflects your personal style. When you build your own Capsule, you’ll receive a 20% discount across your chosen pieces.
Do I get a discount if I purchase the Full Capsule or Partial Capsule?
Yes, you will receive a discount of 30% when you purchase the Full Capsule and a 20% discount if you build your own capsule (6 or more pieces).
What was the Style Guide section created for?
The Style Guide is the ultimate personal styling tool available to those who purchase either a Full or Partial Capsule. Simply filter by occasion or purpose, and it will generate curated outfit options complete with suggested shoes and accessories from third-party retailers using the pieces in your Capsule. This innovative tool was designed to ensure you always feel confident and put together and to take the guesswork out of getting dressed for every moment.
What if I don’t want to purchase the Capsule?
You can purchase individual pieces instead of a Full Capsule. Every item is available separately, allowing you to build your wardrobe at your own pace.
Can I return an item/s from the Capsule for a refund or store credit?
Yes, you can return individual items from a Full or Partial Capsule. However, if the return causes your order to fall below the six piece threshold for a Partial Capsule or breaks up a Full Capsule, the Capsule discount will no longer apply and you may be required to pay the price difference on the remaining items.
Can I exchange an item/s from the Capsule?
Yes, you are welcome to exchange any item(s) from your capsule or individual item purchase within 14 days of receiving your order. Items may be exchanged for the same item, in a different size or color. For more information, visit (Returns & Exchange Policy).
Can I select my own size and preferred colourway for each item in the Capsule?
Yes, when purchasing a Capsule, you can select your preferred size and colourway for each item, where available.
Can I select the same item within the Capsule?
Our Capsules are thoughtfully curated for versatility and variety, ensuring each one includes a unique selection of styles rather than duplicates, even in different colourways. This approach allows for effortless mixing and matching, giving you a well balanced wardrobe designed to be styled in endless ways.
Are the Capsules designed to cover all occasions?
Yes, each Capsule is intentionally curated to transition effortlessly between different settings, whether it's work, casual wear, or evening dressing.
Are the pieces designed to be mixed and matched across multiple capsules?
Yes. Capsule Wd. pieces are designed with a modular approach, meaning they can be seamlessly mixed and matched across different Capsules to create endless outfit combinations.
Can I buy single items?
Yes, all pieces in the collection are available for individual purchase, without the requirement to buy an entire Capsule.
Can I return single item/s for a refund or store credit?
Yes, single-item purchases are eligible for returns and store credit within 14 days of receiving your order and subject to our [Returns & Exchange Policy].
When will I receive my pre-order?
Pre-order shipping dates are estimated in the product page of that particular style. Once you place your preorder, you will receive an email notification as soon as your order has shipped. If your order includes both pre-order and in-stock items, the in-stock items will be shipped first, with the pre-order items dispatched separately once available.
Do you offer free shipping?
We offer free standard shipping across Australia when you purchase a Partial Capsule or spend over $350. For Full Capsule orders, we provide free express shipping within Australia. Shipping fees for all other orders will be calculated at checkout. For more information, please visit our [Shipping Policy].
Do you ship internationally?
Yes, we currently offer international shipping to New ZealandNorth AmericaCanadaEuropeUKAsia. International shipping rates and estimated delivery times are calculated at checkout. For more information, please visit our [Shipping Policy].
Will I be charged any additional duties and taxes?
Duties and taxes may apply on order placed outside of Australia. These charges are determined by your country's customs regulations and will be calculated at checkout if applicable.