Shipping

Australian shipping

*Delivery time frames begin from the time the parcel is collected by Australia Post

International shipping

*

Our Shipping Policy forms part of, and must be read in conjunction with, our [Website Terms and Conditions]. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

1 SHIPPING OPTIONS

We ship domestically within Australia and internationally. All orders (excluding pre-order items) will be dispatched and posted within 24 hours of receiving the order Monday to Friday AEST. 

Once dispatched, shipping time will vary depending on the type of shipping selected.

1.1 Shipping within Australia

We offer FREE standard shipping Australia-wide on all Partial Capsule orders or when you spend over $350. Standard shipping on orders under $350 is charged at a flat rate of $10.

Estimated delivery times are within 3-5 business days.

Standard shipping parcels are sent via Australia Post. Once your order has been dispatched, you will receive a confirmation email along with carrier and tracking details.

We offer FREE express shipping on all Full Capsule purchases within Australia.

Express shipping is available to all Australian orders and is charged at a flat rate of $15. Estimated delivery times are within 1-2 days.

1.3 International Shipping

International shipping parcels are sent via DHL Express. [Please see below list of countries we currently ship to: ]

• New Zealand
• North America
• Canada
• Europe
• UK
• Asia

2 PRE-ORDER

Orders containing pre-order items will be processed as soon as stock arrives, based on the estimated date provided. You will receive an automated email notification once your order has shipped.

If your order includes both pre-order and in-stock items, the in-stock items will be shipped first within our standard shipping timeframes, while pre-order items will be dispatched separately as soon as they become available.

3 INTERNATIONAL SHIPPING AND CUSTOMS

For international shipments, please be aware that customs regulations, duties, taxes, and fees may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. It is essential to comply with all customs requirements to ensure smooth delivery and avoid any delays or additional charges.

Please note that we are unable to influence or predict the amount charged for customs duties or taxes. We recommend contacting your local customs office for more information regarding applicable charges for your specific order. 

4 TRACKING AND CONFIRMATION

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

5 LOST OR DAMAGED PACKAGES

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 5 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy. [INCLUDE LINK]

6 RETURNS AND EXCHANGES

We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.

7 CUSTOMER SUPPORT

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Monday - Friday, 9am - 5pm AEST. You can reach us via email at customercare@capsulewd.com].

8  POLICY UPDATES

This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.

9 DISCLAIMER

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.

9.1 Using a Work Address

If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post or DHL Express will return to sender if you do not make these details clear.

9.2 Redelivery due to incorrect or incomplete address

We can arrange redelivery for parcels with incomplete or incorrectly provided addresses; however, this will incur a redelivery fee equal to the original delivery cost along with any duties and taxes associated with the return which will be deducted from the customer’s refund.

9.3 No guarantee of delivery time

Please note that the delivery times specified are approximate and as provided by our shipping providers. We cannot guarantee these delivery times.

By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.

If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.

We can’t wait to see you build your Capsule Wardrobe.